Organisational Changes and Failures

Organisation change and failure are fundamental to every incident.  Without change(s) and failure(s) there would be NO incident.  Every good investigator will be looking for both changes and failures, but as they do, they should keep in mind that all changes are not failures, and all failures are not changes!  To understand what is meant by this, let us look at a simple imagined incident described below:

A boat is anchored overnight.  The anchor, which was bought five years ago, is the wrong type and too light, but it has worked fine in the past five years because it’s never been put fully to the test.

There’s a new crewman on the boat who has not been told about the watch rota.  He should have been on watch, but fell asleep early, having had slightly too much to drink.  The captain is ashore at a party.

During the night the wind rose to gale force and the boat started to drag its anchor.  No one noticed until it hit the rocks and the hull was cracked.  The boat took on water and foundered on the rocks, but the crew were able to get ashore and no one was injured.

If you were to investigate this incident you would look for what has changed and what has failed?

What is worth remembering, is that these can be divided into three categories as follows: 

Change:  The wind increased to gale force.  This is a change but not a failure

Failure:  The anchor was too light.  This is a failure but not a change

Change and Failure:  There was no one on watch.  This is a change and a failure

This can be tabulated for clarity:

Contributing Event
Increase in wind speed
Anchor or wrong type
Crewman not on watch

So, when you are looking for changes and failures in your organisation, remember not all changes are failures, and not all failures are changes!

SMART actions

Once the investigation is complete and we know what went wrong, we want to put things right and prevent the same incident happening again.  That’s the bottom line, but we also want to stop other related failures from occurring so that our recommendations result in an all-around improvement of the running of this boat.

Many take the view that recommendations in the form of SMART actions should focus only on the Root Causes.  But this is not true.  You can and should make recommendations on Immediate Causes and Underlying Causes (the behaviour of the crew), as well as Root Causes (the behaviour of the captain).

What can we do to ensure the same incident does not occur again?  Well, we could buy a better anchor.  That would be quick and easy to do, so long as the owner of the boat had sufficient funds, after paying for the recovery of the boat and the repair of the hull!  SMART actions are only good if they are reasonable, relevant and affordable.

But a new anchor is only part of the problem.  It seems that the captain and the crew need some re-training.

We could recommend that this takes place, but even if it does take place we can’t be absolutely certain that the crew will not be tempted to go drinking again, and that the captain will curtail his social life.  One would hope that the advice given to the captain will result in a better run boat, but it’s only an expectation.  

Fixing Root Causes takes time, and you often can’t be certain that the fixes will result in improvements.  So why bother?  Simply because by altering the behaviour of the people (and it’s always people) at the Root Cause of a problem, your remedy will have wide implications and improve many other related aspects of behaviour in any organisation.  The new anchor will stop the boat from drifting in a gale, certainly, but it won’t have any impact on the running of the boat by the captain and the crew.

And what about the gale?  Well, we can’t do anything about that, we just have to plan for it.  Being proactive is so much better than being reactive.

Contact Info

Please don't hesitate to get in touch with any questions, to make a booking enquiry or to arrange for a presentation to learn more, and our team will get back to you shortly.

Head Office

USA Office

Let's talk

Share This