Refresher Course

Revise, refresh and reinforce TOP-SET concepts. Enhance your knowledge of incident investigation and the TOP-SET system, and maintain your Senior Investigator certification.

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Delegates constructing root cause analysis diagram

Refresher Course Details

For Senior Investigators, this 1-day incident investigation and root cause analysis training course not only explores the fundamentals of sound Root Cause Analysis but also looks at the importance of understanding human factors, team dynamics, good leadership, SMART actions, personality bias and ‘blame culture’ in the investigation of incidents.

Delegates who complete this Refresher course will have incident investigation skills and knowledge refreshed so they are prepared for investigating any type of problem/incident.

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This incident investigation training course is delivered in person or virtually.

It is run on an open basis in the UK and internationally, and can be run as an in-company course on request.

Refresher Course Outcomes

Revises, refreshes and reinforces knowledge and understanding of the Kelvin TOP-SET incident investigation system.
Introduces new ideas and techniques in Root Cause Analysis. Delegates should be able to confidently critique an RCA by the end of the course.
Revisits SMART actions and their importance; when, how & where they can be made.
Discusses human factors as they impact on all incidents.
Explores the differences between blame, fault and responsibility.
Establishes the key features of good team leadership.
Raises awareness of personality bias and its impact on investigation.
This course equates to 7 hours of CPD.

The Refresher Course is taught in person, or in Cloud Classroom

Learn more about our breakthrough Cloud Classroom >

In Person

Up to 16 people

Teaching is face to face

Physical whiteboards
for investigations

Complete group activities
in small teams


Course duration 7 hours

No computer required

No internet required

Travel may be required

Available publicly, and in company

Request an in-company course >

In Cloud Classroom

Up to 6 people

Teaching over video call

Virtual whiteboard
for investigations

Complete group activities
in virtual break-out rooms


Course duration 7 hours

Computer required

Internet download speed of
at least 15 Mbps required

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No travel required

Available publicly, and in company

Request an in-company course >

Course availability

Request an in-company course with dates that suit you >

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Contact Info

Please don't hesitate to get in touch with any questions, to make a booking enquiry or to arrange for a presentation to learn more, and our team will get back to you shortly.

Head Office

USA Office

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