Kelvin TOP-SET 3-Day Senior Investigator Course

Summary

Learn to fully utilise the TOP-SET system to guide your team to investigate methodically with confidence and unearth the real root causes of an incident. Course objectives.

Schedule

The Kelvin TOP-SET 3-Day Senior Investigator course is designed for professionals and managers who may be required to lead an incident investigation team. This is an intensive course that teaches attendees the ideas underpinning the TOP-SET methodology, and the specific steps of the process of investigating an incident using TOP-SET. The course covers every aspect of investigating an incident including creation of the investigation team, formulation of the incident statement, planning of the investigation, gathering and storage of data, interviewing techniques, Storyboarding, Root Cause Analysis and creation of standardised reports and SMART actions. In addition much time is spent uniquely, in demonstrating and discussing human behaviour in terms of both the investigators and those involved in the incident itself. During the course, the behavioural bias of investigators is demonstrated, along with the consequential pitfalls. Throughout, the ultimate responsibilities of humans in all incidents is discussed and debated.

3 day course 3 day course materials

Delegates undertake a range of practical exercises and interactive case studies to reinforce the learning points. Active participation is encouraged throughout the course to give attendees the chance to share experiences and interact with each other and the Kelvin TOP-SET tutors. Our tutors are all experienced investigators with senior expertise in diverse fields.

Continuous assessment with feedback is included in the course, along with homework exercises to maximise the learning experience and to ensure mastery of the process.

Participants are also given free 30-day access to the e-RCA online Root Cause Analysis course and the option to purchase a full life-time e-RCA licence at a preferential rate.

Instruction Method

This course is run on an open basis in the UK and internationally, and can also be run as an in-house course on request.

Prerequisites

There are no prerequisites for this course.

Duration (in days)

3

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3-Day Senior Investigator Course, 17 May 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 18 May 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 19 May 2022 (09:00h – 15:30h)

81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX, United Kingdom

3-Day Senior Investigator Course, 07 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 08 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 09 Jun 2022 (09:00h – 15:30h)

Si! Restaurant, 18 Kilwinning Road, Irvine, Ayrshire, KA12 8RU

3-Day Senior Investigator Course, 07 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 08 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 09 Jun 2022 (09:00h – 15:30h)

1100 Caroline Street, Houston,77002

3-Day Senior Investigator Course, 28 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 29 Jun 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 30 Jun 2022 (09:00h – 15:30h)

PO Box 4250, Baniyas Street, Dubai, United Arab Emirates

3-Day Senior Investigator Course, 05 Jul 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 06 Jul 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 07 Jul 2022 (09:00h – 15:30h)

165 Jalan Ampang, Kuala Lumpur, 50450, Malaysia

3-Day Senior Investigator Course, 19 Jul 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 20 Jul 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 21 Jul 2022 (09:00h – 15:30h)

81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX, United Kingdom

3-Day Senior Investigator Course, 02 Aug 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 03 Aug 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 04 Aug 2022 (09:00h – 15:30h)

Park Plaza County Hall, London, 1 Addington St, South Bank, London SE1 7RY

3-Day Senior Investigator Course, 16 Aug 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 17 Aug 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 18 Aug 2022 (09:00h – 15:30h)

81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX, United Kingdom

3-Day Senior Investigator Course, 06 Sep 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 07 Sep 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 08 Sep 2022 (09:00h – 15:30h)

The Gailes Hotel, Marine Drive, Irvine, KA11 5AE

3-Day Senior Investigator Course, 13 Sep 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 14 Sep 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 15 Sep 2022 (09:00h – 15:30h)

1100 Caroline Street, Houston,77002

3-Day Senior Investigator Course, 11 Oct 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 12 Oct 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 13 Oct 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 25 Oct 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 26 Oct 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 27 Oct 2022 (09:00h – 15:30h)

81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX, United Kingdom

3-Day Senior Investigator Course, 01 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 02 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 03 Nov 2022 (09:00h – 15:30h)

Park Plaza County Hall, London, 1 Addington St, South Bank, London SE1 7RY

3-Day Senior Investigator Course, 08 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 09 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 10 Nov 2022 (09:00h – 15:30h)

1100 Caroline Street, Houston,77002

3-Day Senior Investigator Course, 22 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 23 Nov 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 24 Nov 2022 (09:00h – 15:30h)

81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX, United Kingdom

3-Day Senior Investigator Course, 06 Dec 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 07 Dec 2022 (09:00h – 15:30h)

3-Day Senior Investigator Course, 08 Dec 2022 (09:00h – 15:30h)

To be Confirmed
Location Venue Dates Time Price exc. VAT   Status
Palm Court Hotel, Aberdeen, UK Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX 17 – 19 May 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
May 17, 2022 10:00AM


Palm Court Hotel, Aberdeen, UK

Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX

17 – 19 May 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

Sold Out
Sold Out
Irvine, Scotland Si! Restaurant, 18 Kilwinning Road, Irvine, Ayrshire, KA12 8RU 07 – 09 Jun 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Jun 07, 2022 10:00AM


Irvine, Scotland

Si! Restaurant, 18 Kilwinning Road, Irvine, Ayrshire, KA12 8RU

07 – 09 Jun 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

7 Places Available!
7 Places Available!
Downtown Club, Houston, USA Downtown Club, 1100 Caroline Street, Houston,77002 07 – 09 Jun 2022 09:00h – 15:30h 2,995.00 USD Registration Closes
Jun 07, 2022 10:00AM


Downtown Club, Houston, USA

Downtown Club, 1100 Caroline Street, Houston,77002

07 – 09 Jun 2022

09:00h – 15:30h

2,995.00 USD exc. VAT

 

4 Places Available!
4 Places Available!
Sheraton Dubai Creek Hotel & Towers, Dubai, U.A.E. Sheraton Dubai Creek Hotel & Towers, PO Box 4250, Baniyas Street, Dubai, United Arab Emirates 28 – 30 Jun 2022 09:00h – 15:30h 2,565.00 GBP Registration Closes
Jun 28, 2022 10:00AM


Sheraton Dubai Creek Hotel & Towers, Dubai, U.A.E.

Sheraton Dubai Creek Hotel & Towers, PO Box 4250, Baniyas Street, Dubai, United Arab Emirates

28 – 30 Jun 2022

09:00h – 15:30h

2,565.00 GBP exc. VAT

 

8 Places Available!
8 Places Available!
InterContinental Kuala Lumpur InterContinental Kuala Lumpur, 165 Jalan Ampang Kuala Lumpur 50450 Malaysia 05 – 07 Jul 2022 09:00h – 15:30h 2,565.00 GBP Registration Closes
Jul 05, 2022 10:00AM


InterContinental Kuala Lumpur

InterContinental Kuala Lumpur, 165 Jalan Ampang Kuala Lumpur 50450 Malaysia

05 – 07 Jul 2022

09:00h – 15:30h

2,565.00 GBP exc. VAT

 

14 Places Available!
14 Places Available!
Palm Court Hotel, Aberdeen, UK Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX 19 – 21 Jul 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Jul 19, 2022 10:00AM


Palm Court Hotel, Aberdeen, UK

Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX

19 – 21 Jul 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

10 Places Available!
10 Places Available!
Park Plaza, County Hall, London Park Plaza County Hall London 02 – 04 Aug 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Aug 02, 2022 10:00AM


Park Plaza, County Hall, London

Park Plaza County Hall London

02 – 04 Aug 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

1 Place Available!
1 Place Available!
Palm Court Hotel, Aberdeen, UK Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX 16 – 18 Aug 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Aug 16, 2022 10:00AM


Palm Court Hotel, Aberdeen, UK

Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX

16 – 18 Aug 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

11 Places Available!
11 Places Available!
Irvine, Scotland The Gailes Hotel, Marine Drive, Irvine, KA11 5AE 06 – 08 Sep 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Sep 06, 2022 10:00AM


Irvine, Scotland

The Gailes Hotel, Marine Drive, Irvine, KA11 5AE

06 – 08 Sep 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

9 Places Available!
9 Places Available!
Downtown Club, Houston, USA Downtown Club, 1100 Caroline Street, Houston,77002 13 – 15 Sep 2022 09:00h – 15:30h 2,995.00 USD Registration Closes
Sep 13, 2022 10:00AM


Downtown Club, Houston, USA

Downtown Club, 1100 Caroline Street, Houston,77002

13 – 15 Sep 2022

09:00h – 15:30h

2,995.00 USD exc. VAT

 

9 Places Available!
9 Places Available!
Dubai 11 – 13 Oct 2022 09:00h – 15:30h 2,565.00 GBP Registration Closes
Oct 11, 2022 10:00AM


Dubai

11 – 13 Oct 2022

09:00h – 15:30h

2,565.00 GBP exc. VAT

 

11 Places Available!
11 Places Available!
Palm Court Hotel, Aberdeen, UK Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX 25 – 27 Oct 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Oct 25, 2022 10:00AM


Palm Court Hotel, Aberdeen, UK

Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX

25 – 27 Oct 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

10 Places Available!
10 Places Available!
Park Plaza, County Hall, London Park Plaza County Hall London 01 – 03 Nov 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Nov 01, 2022 9:00AM


Park Plaza, County Hall, London

Park Plaza County Hall London

01 – 03 Nov 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

12 Places Available!
12 Places Available!
Downtown Club, Houston, USA Downtown Club, 1100 Caroline Street, Houston,77002 08 – 10 Nov 2022 09:00h – 15:30h 2,995.00 USD Registration Closes
Nov 08, 2022 9:00AM


Downtown Club, Houston, USA

Downtown Club, 1100 Caroline Street, Houston,77002

08 – 10 Nov 2022

09:00h – 15:30h

2,995.00 USD exc. VAT

 

10 Places Available!
10 Places Available!
Palm Court Hotel, Aberdeen, UK Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX 22 – 24 Nov 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Nov 22, 2022 9:00AM


Palm Court Hotel, Aberdeen, UK

Palm Court Hotel, 81 Seafield Road, Aberdeen, Aberdeenshire, AB15 7YX

22 – 24 Nov 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

9 Places Available!
9 Places Available!
Irvine, Scotland To be Confirmed 06 – 08 Dec 2022 09:00h – 15:30h 2,295.00 GBP Registration Closes
Dec 06, 2022 9:00AM


Irvine, Scotland

To be Confirmed

06 – 08 Dec 2022

09:00h – 15:30h

2,295.00 GBP exc. VAT

 

12 Places Available!
12 Places Available!
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Course Objectives

By the end of the course, participants can expect to:

  • appreciate the value of the Action Card
  • The Action Card is at the heart of TOP-SET. It is designed to help the investigator follow the system and stay on track

  • be aware of the importance of the Incident Statement, the thinking behind it, and how to write it
  • The Incident Statement is the key to both the investigation and the subsequent Root Cause Analysis

  • know how to plan an investigation
  • Planning has many aspects including the scope and boundaries which may limit what you can do and what you can influence and change

  • be able to use Indicators to collect data
  • The TOP-SET System promotes wide and open thinking using the Indicator Card, which ensures every possible aspect of an investigation is considered, and nothing is missed

  • know how to record information on the Storyboard, including the use of a time-line
  • the Storyboard is a dynamic repository of all information relating to the incident, and relies on the effectiveness and flexibility of Post-Its. It offers an environment which supports the sharing of facts and ideas, and encourages productive discussion within the team

  • know how to conduct an effective interview
  • Interviewing is a skill which can be enhanced by self-awareness, an understanding of specific techniques, and by practice

  • be able to construct and justify a Root Cause Analysis
  • The development of a logical analysis is the culmination of a successful investigation. It relies on sound understanding and an effective problem-solving approach

  • know how to compile a series of SMART actions and appreciate their importance
  • Realistic SMART actions, which can be sensibly implemented, are a key feature of an effective report

  • know the key features of good team leadership
  • The characteristics of good team leaders and competent team members is emphasised throughout. A good team leader understands the strengths and weaknesses of individuals, and makes maximum use of their differing perspectives

  • understand the significance of ‘responsibility’ and how that differs from ‘blame’ and ‘fault’
  • An understanding of this underpins the formulation of recommendations, and learning from incidents

  • appreciate the significance of the human involvement in any incident
  • Humans are at the heart of all incidents, not technical failures or environmental change

  • develop an increased awareness of how the personality traits of an investigator can affect the outcome(s) of the investigation
  • An understanding of behavioural bias is essential for successful teamwork

  • be familiar with the e-RCA e-learning programme
  • The e-RCA e-learning course is designed to provide practice in Root Cause Analysis, and to enhance and help maintain competence and confidence in using this technique

Particular emphasis will be placed on establishing the Incident Statement and on the identification of immediate and root causes; the whole TOP-SET process is, in essence, geared towards Root Cause Analysis and eventual profiling and reporting

Participants will receive a Kelvin TOP-SET ‘Senior Investigator’ certificate on successful completion of the course.

All course delegates receive FREE 30-day access to the e-RCA online Root Cause Analysis course and the option to purchase an upgrade to a full e-RCA licence at a preferential rate

Kelvin TOP-SET 3-Day Senior Investigator Course certification is valid for four years, after which Investigators must complete a 1-Day Refresher Course to maintain qualification. More information about this Refresher Course can be found here.

This course equates to 21 hours of CPD

If you are considering using an external venue to run an in-house course, we may well be able to help. We have an excellent relationship with a local hotel which offers very reasonable preferential rates to all of our clients for conference rooms and accommodation. The hotel is close to our global headquarters so booking a course here will also give you the chance to meet some of our core team to discuss any issues or address any questions that you may have. The venue is easily reached via Prestwick or Glasgow International airports in under an hour, so is ideal if you need to fly delegates in to the course from multiple locations. Please contact us for further information and rates.