Kelvin TOP-SET 1-Day Investigator Course
Course Objectives
Learning Outcomes:
Participants at the end of the course ought to:
- Understand the TOP-SET process
- Participants are given an overview of the TOP-SET incident investigation system
- Appreciate the value of the Action Card
- The Action Card is at the heart of TOP-SET. It is designed to help the investigator follow the system and stay on track
- Be aware of the importance of the Incident Statement
- The Incident Statement is the key to the investigation and the subsequent Root Cause Analysis
- Know how to plan an investigation
- Planning has many aspects including the scope and boundaries which may limit your influence
- Recognise the value of working as a team
- The varied contribution of team members and their productive co-operation is emphasised throughout
- Be able use Indicators to collect data
- The TOP-SET system promotes wide and open thinking using the Indicator Card
- Know how to record information on the Storyboard
- The Storyboard is the repository of all information relating to the incident and relies on the effectiveness and flexibility of Post-its
- Be able to construct a Root Cause Analysis
- The development of a logical analysis is the culmination of a successful investigation
- Appreciate the importance of SMART actions
- Effective SMART actions are the goal of any worthwhile investigation
Participants will receive a Kelvin TOP-SET ‘Investigator’ certificate on successful completion of the course.
We can also offer “in-house” courses at a location and on a date of your choice if this is more convenient for your organisation. Please contact us if you would like to find out more about this option [email protected].
This course equates to 7 hours of CPD
If you are considering using an external venue to run an in-house course, we may well be able to help. We have an excellent relationship with a local hotel which offers very reasonable preferential rates to all of our clients for conference rooms and accommodation. The hotel is close to our global headquarters so booking a course here will also give you the chance to meet some of our core team to discuss any issues or address any questions that you may have. The venue is easily reached via Prestwick or Glasgow International airports in under an hour, so is ideal if you need to fly delegates in to the course from multiple locations. Please contact us for further information and rates.