Police investigations through a different perspective

Police investigations through a different perspective

At Kelvin TOP-SET we are frequently faced with people who are intimidated by the word ‘investigation’ itself, feeling that it is a difficult process at which only the police are expert, and that it implies that there must be a ‘culprit’ to blame in the end. It is...
The SMARTEST Approach to Investigation Recommendations

The SMARTEST Approach to Investigation Recommendations

Kelvin TOP-SET teaches the investigative process from beginning to end, including the Incident Statement, Planning, Storyboarding, Root Cause Analysis, report writing and developing SMART actions. If you carry out the TOP-SET process to the letter on your incident...
The Importance of Root Cause Analysis

The Importance of Root Cause Analysis

Kelvin TOP-SET includes Root Cause Analysis (RCA) as a key step in its comprehensive Incident Investigation process. The RCA comes at the end of the investigation when the report is being written and recommendations formulated. We review many investigation reports, as...
The Importance of Root Cause Analysis

Building an Effective Incident Investigation Team

Do you put much thought into who should be on your incident investigation team? Is there ever much choice anyway? Does it really matter? Well, in a word, yes. The success of an investigation depends on the effectiveness of the team. You need the right people for the...
The Importance of Root Cause Analysis

Human Factors in Incident Investigation

Never use ‘Human Error’ as a cause. In 2011, Trevor Kletz wrote in his article How Not to Investigate an Accident, ‘Don’t quote human error as a cause’. He was right of course, but his statement has been misunderstood. George Bernard Shaw...
The Importance of Root Cause Analysis

The Human Element

The Human Element in the Kelvin TOP-SET 3-Days Senior Investigator Course The concept of ‘human factors’ in incidents and their investigation is covered in the Kelvin TOP-SET 3-Days Senior Investigator Course, and is dealt with from two totally different perspectives:...