10 Things to Bear in Mind Whilst Investigating
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Nothing is obvious
Most of your information comes from people
Never try to prove a hypothesis; try to disprove it
Similar occurrences in other industries are worth examining for the clues they give
History has a lot to teach the open mind
Being able to live with uncertainty is necessary; don't drive for closure
The importance of looking for what has changed
That the input of all of the team is necessary; people have different and valuable perspectives
Immediate Causes are only the symptoms; the Root Causes are found in organisations and people
Intuition (or 'gut feel') is worth following; it often points the way
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