A look at the key factors in applying a professional investigation methodology

Webinar: On Demand Stream

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A look at the key factors in applying a professional investigation methodology. Summary: In this webinar, SHP Editor Ian Hart will sit with David Ramsay, Group Managing Director, Kelvin TOP-SET, in a one-to-one interview, where listeners too will have the chance to put their questions to David. https://protect-eu.mimecast.com/s/exQMCp8jjsq8Np9tPck0O?domain=workcast.com

Benefits of adopting an incident investigation methodology

Webinar: Benefits of adopting an incident investigation methodology

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Overview There are huge benefits from adopting a professional investigation methodology. Investigation is something that we all do naturally; we are born with both the need to learn and apply this new knowledge. This is how we develop as individuals. Companies must be ‘learning organisations’, otherwise they cannot adapt and grow. We can easily understand that when incidents occur, particularly …

What About a Bit of Praise?

What About a Bit of Praise?

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In our business of incident investigation, we are very concerned about accountability, responsibility, a ‘just culture’, and the old chestnuts of ‘fault’ and ‘blame’. But, how often do we consider the opposite: ‘praise’? Not for getting something wrong, but for getting it right. A fundamental problem in the workplace is ensuring the right behaviours are sustained and improved over time. …

Aircrash

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Similar Events At TOP-SET, one of our categories of ‘Indicators’ when investigating, is ‘Similar Events’. This week we saw the news reports on the tragic crash and loss of life on the Ethiopian Airlines flight ET302. News sources, quite rightly, are drawing parallels with the Lion Air Crash last October. At this stage, until full investigations have been conducted, it …

Communication – The Problem?

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‘The single biggest problem in communication is the illusion that it has taken place.’ George Bernard Shaw Underpinning every difficulty or problem is poor communication in one form or another. Language, cultural or gender differences aside, a multitude of blocks combine to distort communication, create misunderstandings and even conflict. It is one of the hardest things to get inside the …

Upcoming Event – Business Breakfast, Aberdeen

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Oil and Gas Industry Safety: Preventing Accidents Through Better Communication Serious incidents in an offshore environment are never caused by a single factor, but communication breakdowns are almost always at their heart. How can this be the case in an industry known for its educated, highly skilled and dedicated workforce? This briefing will look at the reasons and explore how …

What Makes a Good Investigation Leader

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If you are heading up an incident investigation, no doubt you are already in a leadership role. You will have reached that position because you meet the brief of what makes a good leader. But when it comes to leading an investigation, the qualities required are slightly different. Tight control of the situation and an understanding of your team are …

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Report Writing: The Deadly Bullet Point

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When it comes to writing an incident investigation report, there is one important factor that is crucial in conveying the right information so that recommendations can be enacted. It’s all about communication, communication, communication. Or should that be: communication communication communication 1.1 The bullet point was hardly ever used until Microsoft got its teeth into the issue and developed the …

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Genoa Bridge Disaster

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The major motorway bridge collapse in Genoa, killing 43 people and injuring many others on the 14th of August, prompted some thoughts about human factors and construction failures. Over the centuries, bridges, cathedrals and buildings of every sort have fallen down, sadly in most cases with significant loss of life. However, many ancient buildings, such as some of the Roman aqueducts, …